Last updated: January 2025
Your privacy is important to us. This Privacy Policy explains what personal information 19 ph collects when you use our platform, how we use and protect that information, and what rights you have as a user based in the Philippines. By registering an account or using any part of this platform, you agree to the practices described in this policy. If you have questions at any point, our support team is available to help.
Registration details, transaction records, device information, and usage activity on the platform.
To operate your account, process payments, verify identity, prevent fraud, and improve our services.
You may access, correct, or request deletion of your personal data at any time by contacting our support team.
When you register and use 19 ph, we collect personal information that is necessary to provide our services. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos. Device and technical data — including your IP address, browser type, and session activity — are collected automatically when you access the platform. This technical data helps us maintain platform security and improve the overall user experience for players in the Philippines.
The personal data we collect is usedto operate your account, verify your identity, and process all financial transactions on the platform. We use your contact details to send important account notifications, security alerts, and updates about our services. Your gaming activity data helps us personalise your experience, recommend relevant games, and ensure that responsible gaming tools are applied appropriately to your account. We may also use aggregated, anonymised data for internal analytics and platform improvement — this data cannot be used to identify you personally. We do not use your personal information for unsolicited marketing without your explicit consent, and you may opt out of any optional communications at any time by contacting our support team.
19 ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and fraud prevention services — strictly under confidentiality agreements. These third parties are only permitted to use your data for the specific purpose for which it was shared and must comply with applicable data protection standards. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines when required by law or when necessary to protect the rights and safety of our users. Any third-party partner we work with is carefully vetted to ensure they maintain appropriate data security standards.
We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and updates to our systems to address emerging threats and vulnerabilities. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection laws.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents may be kept for a minimum of five years following account closure to comply with anti-money laundering regulations. When your data is no longer required for legal or operational purposes, it is securely deleted or anonymised. You may request early deletion of certain data by contacting our support team, though some information may need to be retained to fulfil our legal obligations. We review our data retention practices regularly to ensure we are not holding personal information longer than necessary.
Our platform uses cookies and similar tracking technologies to provide a functional and personalised experience. Essential cookies are required for the platform to operate correctly — for example, to keep you logged in during your session and to remember your preferences. We also use analytics cookies to understand how users interact with the platform so we can make improvements over time. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. By continuing to use 19 ph after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
As a user based in the Philippines, you are protected by the Data Privacy Act of 2012 and have specific rights regarding your personal information. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate information. You also have the right to request the deletion or blocking of your data under certain circumstances, and the right to object to the processing of your personal information for specific purposes. To exercise any of these rights, please contact our support team at [email protected] and we will respond within a reasonable timeframe in accordance with applicable law.
19 ph is strictly an adult platform and is not intended for use by anyone under the age of 21. We do not knowingly collect personal information from minors. If we become aware that a user under the legal age has registered an account, we will immediately close the account and delete all associated personal data. Parents and guardians who believe their child may have accessed our platform are encouraged to contact us immediately at [email protected]. We take our responsibility to protect minors seriously and support all efforts to prevent underage access to online gaming platforms in the Philippines.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach out to our support team by email at [email protected]. For general platform questions, visit our FAQ page for quick answers. If you are not yet a member, you can create a free account on our Register page. Existing members can access their account via the Login page.
Have more questions about how we protect your information? Check the FAQ or head straight to the Register page and start playing on 19 ph today.