At 19 ph, we believe that gaming should always be fun, safe, and within your means. We are committed to providing every Filipino player with the tools, information, and support needed to keep their gaming experience healthy and enjoyable. This page outlines our responsible gaming principles and the practical steps you can take to stay in control at all times.
We give every 19 ph member practical controls to manage how they play. These tools are available directly through your account settings and can be adjusted at any time by contacting our support team.
Set a daily, weekly, or monthly deposit cap to keep your spending within a budget you are comfortable with. Once a limit is set, it takes effect immediately and can only be increased after a 24-hour cooling-off period to protect you from impulsive decisions.
Choose how long you want each gaming session to last and receive an automatic reminder when your time is up. Taking regular breaks helps you stay refreshed, make clearer decisions, and enjoy the experience without losing track of time.
If you feel you need a break from gaming, you can request a self-exclusion period of 30 days, 90 days, 6 months, or permanently. During this period your account will be suspended and you will not be able to log in or place any bets on 19 ph.
Enable periodic on-screen pop-ups that show you how long you have been playing and how much you have wagered during the current session. These gentle nudges help you stay aware of your activity without interrupting the flow of your game.
Define the maximum amount you are willing to lose in a given period. When your loss limit is reached, your account will automatically prevent further wagering until the limit period resets, giving you a built-in safety net every time you play.
Our support team is available around the clock to assist with any responsible gaming request. Whether you need to activate a limit, discuss a concern, or request account closure, reach us at [email protected] and we will respond promptly.
Problem gambling can develop gradually and is not always easy to recognise in yourself. Being aware of the early warning signs is the first step toward getting back in control. If any of the following apply to you or someone you know, we strongly encourage reaching out for support.
If you or someone you care about is struggling with problem gambling, professional help is available in the Philippines. The following organisations offer free, confidential support and counselling services for individuals and families affected by gambling-related issues.
The Philippine Amusement and Gaming Corporation provides responsible gaming guidelines and support resources for all licensed platforms operating in the Philippines.
The NCMH offers mental health services including counselling for behavioural issues such as problem gambling. Their 24/7 crisis hotline is available to anyone in need of immediate support.
A peer support fellowship for people who want to stop gambling. Regular meetings are held across the Philippines and provide a safe, non-judgmental space to share experiences and find strength in community.
You can also contact our team directly at [email protected] and we will help connect you with the right resources. At 19 ph, your wellbeing always comes first.
Have questions about our responsible gaming tools or need help managing your account? Visit our FAQ or get in touch with our support team today.